What exactly is an identification code? What happens if you lose your phone? And what can you do if you don’t have a device for the app? We’d be happy to explain. If you need more help, watch our help videos for a step-by-step explanation or take a free course on the app at home. Choose the help that is right for you.
When you initially set up the app, you choose a 5-digit code. This secures your app. We ask for the code for various banking transactions. When you log in, for example, and when you make transfers.
Open the app. Tap the scanner symbol in the upper-left corner. Go to the log-in screen on Internet Banking and scan the QR code you see there. Enter your identification code to log in.
Your app is secured with your identification code, your fingerprint, or facial recognition. No one else can gain access to your app easily. But you still need to take action as soon as possible. Delete the access permission for your old phone on Internet Banking.
You certainly don’t have to use your phone for banking. There are plenty of clients who only use the app to log in to Internet Banking. So you can see the app as a replacement for the e.dentifier.
You can do most of your banking yourself online. In our help videos, we help you get started step by step. We help you block your debit card, log in to the ABN AMRO app, and more. And what’s very useful is that you can pause or go back whenever you want.
ABN AMRO offers various free online banking courses in Dutch every month. If you want one-on-one guidance in English, sign up for a personalised course. You will then get personal online banking help and take the course together with an adviser, in English.
Are you sight or hearing impaired? Have difficulty reading and writing? Or do you have a family member or friend with a disability? We offer additional explanation and help resources so that everyone can bank online.
