Your personal data

Personal data say something about you. The best known personal data are name, (email) address, age and date of birth. Your bank account, telephone number, IP address and your BSN are also personal data.

We may not request or use your personal data without good reason. We can only do this if we have a specific reason, such as entering into a contract with you.

We usually use your personal data because we are required to do so by law and/or because it is necessary for the performance of our agreement with you. It may also be the case that we or another party have a legitimate interest. Sometimes it is necessary to ask for your consent, such as when using facial recognition for identity verification, for example.

We use your personal data for specific purposes, such as entering into a contract with you or carrying out statistical research. We also use your personal data to improve our products (for example by carrying out client surveys) and we use your personal data to send you tips and offers.

There are situations in which we need to provide your personal data to other parties. These are people or organisations that have an involvement of some kind in our services, such as supervisory authorities or the Dutch Tax and Customs Administration. If you transfer money to another bank, your personal data will also be used by that bank to process your payment instruction.

If you are a customer with us, we will send you product messages and service messages. You will always receive these messages. We are also like to send you marketing messages such as relevant tips and offers. Don't want this (any more)? Simply indicate that you do not wish to receive tips and offers.

We are constantly looking for more efficient, safe and reliable technologies that support us to offer our products and services to you or to better comply with the law, or with what our regulators expect from us. When we want to use new technology such as artificial intelligence, we always first test whether the use is necessary to work better and more efficiently and whether the use complies with the law, is ethically and socially responsible and reliable. For example, we use ABN AMRO GPT - a secure and proprietary internal version of Chat GPT - for summarising customer conversations, among other things. Chatbot Anna also uses its own internal version of Chat GPT.

Profiling is understood to mean the automated processing of personal data, in which we may analyse data on the basis of specific characteristics, such as personal preferences. We do this in order to combat fraud and detect unusual transactions, for example, and with a view to the bank's risk management, product development and client acceptance.

We do everything we can to ensure your personal data is stored and used securely. As part of this, we invest in our systems, procedures and people.

We work with other financial institutions to prevent crime in the financial sector. 

Your personal data is also processed outside Europe. This is subject to additional rules. This is because not all countries have the same strict privacy rules as Europe.

We keep personal data in any case as long as is necessary to achieve the purpose. How long we keep personal data varies. It can vary from months to years. In many cases it is 7 years after the end of your relationship with ABN AMRO.

You have, for example, the right to access your personal data and the right to object to processing for marketing purposes.

Do you have a current account or credit card through ABN AMRO Bank NV and want to exercise your customer rights? Then submit a request to us via the Customer Rights page on our website.

Have you taken out a mortgage with Florius, trading name of ABN AMRO Hypotheken B.V. and want to exercise your customer rights? Please contact us via 033 - 752 50 00 or mail service@florius.nl.

Please note that even if you are not a customer but, for example, a prospect, surviving relative or UBO, you can also exercise your rights.

If you have a complaint about the use of your personal data, please follow ABN AMRO’s complaints procedure through the appropriate steps. We will be happy to help you. ABN AMRO follows the escalation ladder from the Autoriteit Persoonsgegevens to handle complaints as an organisation.

More information on ABN AMRO’s complaints procedure can be found here. Do you prefer telephone contact? You can call on 0900 - 00 24 (usual call charges) or from abroad on +31 10 241 17 20. You can also use chat to submit your question and/or complaint.

If you are not satisfied and your complaint has already been dealt with via ABN AMRO’s Complaint Management? Then it is possible to contact the Data Protection Officer at privacy.office@nl.abnamro.com. You also have the right to file a complaint with the Autoriteit Persoonsgegevens.

Do you have specific questions about this privacy statement? If so, you can also contact the Data Protection Officer.

You can save our privacy statement on your phone, tablet or computer and send it as a pdf file to your e-mail address.

If changes occur in the law or in our services and products, they may affect the way we use your personal data. In that case, the privacy statement will be amended and we will inform you accordingly. We will mention this on our websites and in the ABN AMRO app.