Video meeting
On your computer or laptop
If you are going to have a meeting through Video Banking, read on for more information on how to start the meeting using Internet Banking.
Tips for your Video Banking meeting
Choose a quite space
That way, you won't be distracted during your meeting.
Use Chrome, Edge or Safari
These browsers provide the best experience.
Test your video and sound
Are your camera and microphone working properly?
Instructions Video Banking
View the instructions on how to do Video Banking bij Internet Banking on your desktop.
How it works
Step 1: Login in Internet Banking
One hour before your appointment, you will receive an email from us explaining how to start the meeting through Internet Banking.
Step 2: Select 'Your appointment'
In Internet Banking, under 'Communication and appointments', select 'Manage my appointments'.
Click 'Go to my appointments'.
Step 3: Start your appointment
Start your appointment by clicking on the yellow button.
Video Banking will start within Internet Banking where your conversation starts at the agreed time.
Step 4: Turn on your camera and microphone
Give permission to use your camera and microphone and check that they are working properly.
Step 5: You're ready for your meeting
Your adviser will be ready to help at the scheduled time.
Step 1: Login in Internet Banking
One hour before your appointment, you will receive an email from us explaining how to start the meeting through Internet Banking.
Step 2: Select 'Your appointment'
In Internet Banking, under 'Communication and appointments', select 'Manage my appointments'.
Click 'Go to my appointments'.
Step 3: Start your appointment
Start your appointment by clicking on the yellow button.
Video Banking will start within Internet Banking where your conversation starts at the agreed time.
Step 4: Turn on your camera and microphone
Give permission to use your camera and microphone and check that they are working properly.
Step 5: You're ready for your meeting
Your adviser will be ready to help at the scheduled time.