We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. For that reason, we have a Know Your Client Centre, also known as KYC Centre.
We want to be able to offer you safe banking services, always. We do this by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so.
Our Know Your Client Centre (KYC Centre) carries out client investigations. We may contact you if we have questions about your data. Together we can create a safe financial environment. We need your help to achieve this.
We can contact you if your data isn't up to date. Or if we have questions about your transactions. Together, we ensure that you can continue banking with us securely.
Please note! Scammers are constantly coming up with new ways to steal money from you. Therefore, arrange your banking wisely and always adhere to the 5 security rules.
This differs depending on the subject. It is important that we always have the following information:
Do you need more information about the documents we may ask for? Then please visit this page.
Have we asked you to provide your ID? This page explains the steps you need to take.
To keep your banking safe, it is important that we can reach you when necessary. For instance when we have questions or if we see strange transactions in your account.
If we have any questions, we will contact you in writing and/or by telephone. We may contact you just once, or several times.
If we need more clarity, we may ask you for information and documents. We will ask you for information if we need to assess whether your business activities align with your account usage.
We analyse your information and documents in order to gain clear information. If the information is still unclear or we require further information, we may contact you again.
Once we have clear, correct information, we will close the investigation. NB: information and transactions are constantly monitored. We will contact you periodically for up-to-date, correct information.
We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. This video explains how we do that.
